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  1. Enabling CAPTCHA on the donation page

    At Rallybound, we take the security and integrity of our donation processing pages very seriously. We are aware of the unfortunate reality in the industry that unprotected donation pages are sometimes seen as prime targets for criminals to test the validity of stolen credit card information. To thwart such activity
    Knowledge baseJul 06, 2018
  2. How long does it take to display my donation on the site?

    Once a donation is submitted, it should post to related pages immediately. If a donation was made to a fundraiser or team, the donation should show up in the Recent Donations widget on the relevant page. If a donation was made on a standalone donation page, the donation should show up in the Recent Donations widget
    Knowledge baseJul 06, 2018
  3. How do I cancel a recurring donation

    Admins can manage the recurring donation payments from their WePay account.    1) Go to admin panel > Transactions > Recurring Donations tab 2) Click on the recurring donation record from the list 3) Click Manage Payment Info button on the record 4) This will take you to the WePay site. Lastly, click
    Knowledge baseSep 20, 2017
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  5. How do I refund a donation that has been deleted from Rallybound

    If you have accidentally deleted a donation from Rallybound system without refunding first, you can still refund the donation from your payment processor. Please go to your payment processor account and make a refund from their site.
    Knowledge baseMar 19, 2018
  6. Nonprofit Success Pack Recurring Donations

    Rallybound integrates with the NPSP Recurring Donation object in the following ways. Rallybound can create a recurring donation which manages and keeps track of its donations that recur: Basic settings will only create an opportunity for each donation interval as it occurs. There is no difference between open-ended
    Knowledge baseAug 29, 2019
  7. Configuring recurring donations on your site

    here. For now, setting up recurring donations requires configuration from the Rallybound team, so please contact us if you'd like to configure recurring donations. Our recurring donations system currently supports the following processors: Authorize.net NeonPay https://helpdesk.rallybound.com/display/KB/Payment
    Knowledge baseOct 06, 2019
  8. Recurring Donations

    regularly are more likely to be involved in the nonprofit's activities and advocate for its cause. For this reason, Rallybound offers a robust recurring donations system that allows donors to easily give, and administrators to easily manage, recurring donation plans. Some features available in this system: We offer
    Knowledge baseJul 26, 2019
  9. Donations Report

    donation and member information. The "Donations" report is one of the two most important reports (the other being Registrants).  The Donations report, as its name suggests, displays information related to donations. That information includes:  Donation date Donation amount (with and without fees) Donation method (e.g
    Knowledge baseMar 07, 2019
  10. Recurring Donations with WePay

    Administrators can enable recurring donations for their organization's donation page. If enabled, when a donor makes a donation, they have the option of having that same amount automatically charged to their credit card every month. If you would like to enable recurring donations for your site, follow these steps
    Knowledge baseMay 01, 2019