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For organizations that use NeonPay as their processor, Rallybound's refund system now allows administrators to enter any monetary amount when refunding a donation. Transaction fees assessed for the donation will also be refunded corresponding to the percentage of the refund given (i.e. a 50% refund on the donation will result in a 50% refund of fees to the nonprofit). While the payment processor fee refund is subject to the processor's terms of service, Rallybound has committed in all cases to refunding the percentage of our transaction fees associated with the partial refund.

Please note that donations can only be refunded once, regardless of whether it is a partial or full refund. Also, a registration fee or ticket purchase cannot be partially refunded.

To refund a donation partially, locate the donation record in the Admin, click "Partial Refund" at the top, and follow the ensuing instructions.