Fundraiser FAQs

Frequently Asked Question from Fundraisers

What can I do if a check is written out to me personally?
If a donation check has been written out to you personally, you may endorse the back of the check and mail it in to your nonprofit organization.  
Tue, 16 Sep, 2014 at 3:33 PM
Can I mail in a cash donation?
It is not a good idea to send a cash donation in the mail. If you can't drop off the cash at the nonprofit organization, we recommend depositing the ca...
Tue, 16 Sep, 2014 at 3:34 PM
How quickly can I expect an online donation to post to my headquarters?
Any donation made online should post to your dashboard immediately. If your donation does not post within 24 hours, please contact the nonprofit organizatio...
Tue, 16 Sep, 2014 at 5:05 PM
Can I enter a check online?
You can't enter a check online. What you can do is enter a check as an offline donation. This can be done in the fundraising section of the fundraiser ...
Tue, 17 Nov, 2015 at 3:24 PM
None of my posts show up in Facebook. What should I do?
If posts are not showing up in Facebook, check your auto-post settings in the fundraiser dashboard to ensure it is set to post correctly. If all the set...
Wed, 18 Feb, 2015 at 7:08 PM
A donor is requesting a Tax ID number; what is that and how can I get it?
A Tax ID number identifies the 501(c)(3) nonprofit organization. Many donors will request this number to validate their donation as tax-deductible. The nonp...
Tue, 16 Sep, 2014 at 3:34 PM
Where can I find a list of the people who have donated to me?
Log in with your username and password to visit your dashboard. Select ‘My Fundraising Report’ on the left side. You will then find a list of all of your do...
Tue, 17 Nov, 2015 at 3:26 PM
How do I modify my email address after I register?
Registrant may change their email address in the fundraiser dashboard by following these steps: Log in to your account  Click "My HQ" ...
Tue, 17 Nov, 2015 at 3:35 PM
Why can't I select all my contacts when composing an email?
When composing and sending an email, our system doesn't allow you to select all contacts at once if you have more than 20 contacts. T...
Thu, 19 Feb, 2015 at 1:11 PM
Why isn't my profile image appearing in donation lists?
When donating, donors have the option of entering a "Donor Name Override", which essentially replaces their name with text of their choice. This i...
Thu, 12 Feb, 2015 at 2:04 PM