Admin FAQs

Frequently Asked Questions from Admin Users

How do I add a dedication to an existing donation?
In the admin panel, you may edit almost any element of a donation even after it is submitted. This is done in the donation tracking ("Donations") ...
Mon, 16 Nov, 2015 at 12:13 PM
Can I modify a registrant's email address in the admin?
Administrators can change the email address of an existing registrant through the contact record. Please follow the steps below : 1) Go to the admin panel ...
Tue, 3 Oct, 2017 at 11:35 AM
How do I see which registrants used discount codes?
Log in to your admin panel Click "Reports" in the left sidebar Open the "Participants" folder and click "Registrants w...
Sat, 13 May, 2017 at 9:21 AM
How do I pull a list of the participants with the amount of money they have raised based on a certain time?
For example: You are running a contest giving away two baseball tickets to incentivize participants to raise the most money in week in order to wi...
Tue, 23 Sep, 2014 at 5:34 PM
What are the recommended dimensions for the banner image on the home page?
The size of your banner image depends on your specific site template (see here for more on templates). Here are some general guidelines to follow: ...
Thu, 30 Jun, 2016 at 3:11 PM
How do I modify the default donation amounts?
On the donation page, we feature preselected donation amounts to guide donors to donate. Follow these steps to edit the default values on these buttons: ...
Fri, 21 Jul, 2017 at 11:42 AM
What does "See site for current definition" mean?
Occasionally, administrators may come across this phrase in the campaign admin panel, in the Dictionary or Social Shares sections, which set default defini...
Tue, 4 Apr, 2017 at 10:49 AM
How do I upload a PDF to my website?
Administrators can upload PDF and image files for users to view and download. For example, extra details about an event can be included in a downloadab...
Mon, 25 Jul, 2016 at 2:22 PM
Can people donate from outside the US?
Accepting international donations is determined by your payment provider. If you find that international donors are not able to donate, please check your pr...
Mon, 9 Mar, 2015 at 2:30 PM
How do I edit my site's footer?
There are two ways to edit your site's footer. You can edit the footer on the site itself or in the admin panel. To edit the footer on the site...
Wed, 25 Nov, 2015 at 3:07 PM