Rallybound allows administrators to edit many details of a donation, including refunding it. Follow these steps to refund a donation:
- Sign in to your campaign admin panel (yoursite.com/admin)
- In the left sidebar, click "Donations"
- Find and select the donation you'd like to refund (you can also locate the donation by using the search bar)
- Select "Delete/Refund" in the top of the ensuing window
- The system asks if you'd like to refund the donation in addition to deleting the donation record. Select "Yes".
Note: If you refund a donation through your payment processor, the donation will still show up on your site (in goals, recent donations, and reporting) until you delete the donation record from the admin panel following the steps above.
For partial refunds, see http://support.rallybound.com/solution/articles/1000245420-partial-refunds